Privacy Policy

1. Introduction

Generation Aaya LLC ("we," "us," or "our") operates a payment gateway platform (the "Service").

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

If you do not agree with the terms of this Privacy Policy, please do not access the Service.

2. Information We Collect

2.1 Information You Provide

• Account Information When you create an account, we may collect your name, email address, business information, and other registration details.
• Payment Information Payment information is processed by third-party payment processors. We do not store full credit card numbers on our servers.
• Business & Transaction Information We collect information related to your transactions, including payment amounts, timestamps, billing details, and transaction status.
• Customer Support Communications Information you provide when contacting us for support or inquiries.

2.2 Information Collected Automatically

• Usage Data Pages visited, features used, and interactions with the Service.
• Device Information Browser type, operating system, device type, and technical identifiers.
• Log Data IP address, access times, referring URLs, and system logs.
• Cookies and Tracking Technologies We use cookies and similar technologies to maintain sessions, remember preferences, and analyze usage patterns.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Process payments and manage transactions
• Monitor fraud, chargebacks, and risk
• Communicate account updates, billing notices, and security alerts
• Send promotional communications (you may opt out at any time)
• Improve and personalize user experience
• Analyze usage patterns and performance
• Comply with legal and regulatory obligations

4. Third-Party Services

We may share information with trusted third-party service providers necessary to operate the Service, including:

• Payment processors and banking partners (to process transactions)
• Fraud prevention and risk monitoring services
• Cloud hosting providers
• Email delivery providers
• Analytics services

These third parties are authorized to use your information only as necessary to provide services to us.

We do not sell your personal information.

5. Transaction Data

As a payment gateway, we process transaction data on behalf of merchants.

We may store transaction metadata (such as transaction amounts, timestamps, and status) for operational, accounting, compliance, and fraud prevention purposes.

We do not use transaction data for marketing unrelated third-party products.

6. Data Retention

We retain personal and transaction data:

• For as long as your account remains active
• As required to provide the Service
• As necessary to comply with legal, tax, and regulatory requirements

If you close your account, we will delete or anonymize your personal data within a reasonable timeframe, except where retention is required by law.

7. Data Security

We implement industry-standard security measures including:

• Encryption in transit (TLS/SSL)
• Secure authentication systems
• Access controls and monitoring

However, no system is completely secure, and we cannot guarantee absolute security.

8. Cookies

We use cookies for:

• Essential Cookies Required for authentication and session management.
• Analytics Cookies To understand how users interact with the Service.
• Advertising or Marketing Cookies (if applicable) To measure campaign effectiveness.

You can manage cookies through your browser settings. Disabling certain cookies may affect functionality.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time
• Opt out of marketing communications

To exercise these rights, contact us at: [email protected]

10. Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

If we become aware that we have collected data from a minor, we will take appropriate steps to delete it.

11. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence.

We take appropriate safeguards to protect your data in accordance with this Privacy Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time.

We will post the updated version on our website and revise the "Last updated" date. Continued use of the Service after changes indicates acceptance of the updated policy.

13. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact: